Data Deletion

1. How to request deletion

Send an email to praveen@dreamquizs.com with the subject Delete my account, from the email address you use to sign in to wbm.link. Please include:

• Your account (business) name as it appears in the panel.
• The WhatsApp number or numbers connected to the account, if any.
• Whether you want the whole account deleted, or only specific data — for example your contacts.

We reply to confirm the request before we do anything, because deletion cannot be undone. If we cannot match the email address to an account, we will ask you for something that proves the account is yours rather than delete on an unverified request.

2. What gets deleted

• Your login, name, email address and password hash, and those of every team member you added.
• Your business profile and settings.
• Every conversation in the inbox: messages sent and received, and the media, voice notes and documents attached to them.
• Your contacts, their attributes, labels and notes, and any lists you imported.
• Message templates, broadcasts and their reports, chatbot flows, AI instructions and knowledge-base entries.
• Your short links. Once deleted, a link such as wbm.link/yourbrand stops working and anyone who taps it sees a page saying the link does not exist.
• Your wallet balance and the panel’s record of it.

Backups are kept for a short period for disaster recovery and are overwritten on their own schedule. Deleted data disappears from those backups as they roll over, within 30 days of the deletion, and is never restored to the live service.

3. What we have to keep

Indian tax and accounting law requires us to keep invoices and payment records — the amount, date and the business they were issued to — even after an account is deleted. We keep nothing else, and these records are not used for anything but accounting and legal compliance.

Messages that have already been delivered also exist on WhatsApp itself, on your phone and on your customers’ phones. Deleting your data here does not remove them from there — only WhatsApp and the device owners can do that.

4. How long it takes

We act on a confirmed request within 7 working days, and in every case within 30 days. You will get an email once it is done. If your account has a connected WhatsApp number and unpaid dues, we will tell you the amount first; deletion is not held back beyond the time the law allows.

5. If you signed in with Facebook or connected WhatsApp through Meta

Connecting a WhatsApp Business number to wbm.link goes through Meta’s own sign-up window. Removing our app from your Meta account and deleting your data here are two separate things, and you may want both:

• On Meta’s side — open Meta Business Settings and remove wbm.link from the apps or partners with access to your WhatsApp Business Account. For a personal Facebook login, it is Settings & privacy → Settings → Apps and websites, where you can remove the app and the information it received.
• On our side — send the email in section 1. Removing the app at Meta stops any further access, but it does not tell us to delete what we already hold.

Disconnecting a number stops messages flowing through wbm.link. Your WhatsApp Business Account and the number itself stay yours at Meta and are unaffected.

6. If you are a customer of a business that uses wbm.link

If you messaged a shop, clinic or company on WhatsApp and that business replies through wbm.link, we hold your messages only on that business’s behalf and on its instructions. We cannot delete them by ourselves, and we will not do so on a request from someone other than the business — that would let anyone erase another company’s records.

Ask the business you were messaging to delete your data. If you cannot reach them, write to us at praveen@dreamquizs.com and we will pass the request on and follow it up.

7. Deleting part of your data instead

You do not have to close the account to remove data. From the panel you can delete individual contacts and conversations, remove a short link, or remove a team member, and those deletions take effect immediately. Ask us at praveen@dreamquizs.com if you want a bulk deletion — for example every conversation older than a year — and we will do it for you.

8. Contact

Praveen, Dream Learn Quiz LLP, Rawan Gate, Kalwar Road, Jaipur, Rajasthan 302012, India. Email: praveen@dreamquizs.com. Phone: +91 91192 01557. See also our Privacy Policy and Terms of Service.