Shared team inbox
One WhatsApp number. Your whole team answering it.
Stop passing one phone around the office. wbm.link puts every WhatsApp conversation in a shared inbox where each chat has an owner, a status and a history — on the desktop and on every agent's phone.
What you get
Team inbox, in detail
Assign every chat
Give a conversation to an agent, take it yourself with “Assign to me”, or leave it in Unassigned for whoever is free. Mark it open, pending or resolved.
Internal notes
Leave a note inside the chat for the next person. Notes stay in the team — they are never sent to the customer.
Quick replies
Type / and pick a saved answer. The whole team shares the same replies, so prices and addresses are always said the same way.
Labels, pins and filters
Colour labels for leads, orders or complaints. Filter by Unread, Mine or Unassigned, and search every message ever sent.
Everything WhatsApp can send
Photos, videos, PDFs and Office files up to 100 MB, contact cards, stickers, replies to a message and recorded voice notes.
Roles and permissions
Owner, admin and agent roles with individual permission switches. Limit an agent to one number and hide customers' full phone numbers.
The 24-hour window, handled
Each chat shows how long you can still send a normal reply. When the window closes, the inbox switches to approved templates so nothing gets rejected.
On every agent's phone
Install wbm.link on Android or iPhone from the browser. Push notifications for new messages, a mobile-first inbox and dark mode.
How it works
Up and running in three steps
- 1
Connect your number
Link your WhatsApp Business number in a few minutes with Meta's official sign-up.
- 2
Add your team
Create logins for your agents and choose what each of them can see and do.
- 3
Start replying together
New messages land in the shared inbox. Assign, reply, note and resolve.
How many agents can use one WhatsApp number?
As many as you need. wbm.link charges per connected WhatsApp number, not per agent, so you can add your whole team to the same inbox.
Will customers see which agent replied?
No. Customers see your business name and number, exactly as on WhatsApp. Agent names, assignment and internal notes are visible only to your team.
Can agents work from their phones?
Yes. wbm.link installs as an app on Android and iPhone from the browser, with push notifications for new messages.
Can I stop an agent from seeing customers' phone numbers?
Yes. Full phone numbers are hidden from agents unless you give them permission to see them.
More from wbm.link
Put your whole team on WhatsApp today.
Create your account, connect your number with Meta's official sign-up and start replying from one shared inbox.