AI assistant
An AI assistant that knows your business — and when to stop.
Teach it your prices, timings and policies as simple questions and answers. It replies to customers in seconds, day and night, and passes the chat to your team the moment someone asks for a human.
What you get
AI assistant, in detail
Your own assistant
Give each assistant its own instructions and tone — a sales assistant for leads, a support assistant for existing customers.
Trained on your answers
Add the questions customers really ask and your approved answers. Review, edit and approve entries before the assistant uses them.
Speaks like your customers
Customers in India write in English, Hindi and Hinglish. The assistant follows them, and understands “kisi insaan se baat karao” as a request for a person.
Hands over, cleanly
When a customer asks for a human, the chat goes to your team with the full history, and the assistant steps back.
Guard-rails built in
A cap on AI replies per conversation each day keeps costs predictable and stops a loop from running away.
Everything in the inbox
AI replies appear in the same team inbox, so an agent can read along and step in at any point.
How it works
Up and running in three steps
- 1
Create an assistant
Describe your business and how it should talk to customers.
- 2
Add your answers
Write the common questions and your answers to them, and approve each one.
- 3
Turn it on
Choose which conversations it handles. Your team takes over whenever needed.
Can a WhatsApp AI chatbot reply in Hindi?
Yes. The assistant replies in the language the customer writes in, including Hindi and Hinglish, and recognises requests for a person in all three.
Will the AI make up answers?
It is instructed to answer from the questions and answers you approve and to hand over when it cannot help. Review its early conversations in the inbox and add answers for anything it missed.
Does the AI replace my team?
No — it takes the repetitive questions. Anything complex, or any customer who asks for a person, goes to your agents with the full conversation.
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