Utility template · 6 examples · English & Hindi

Return & refund update WhatsApp templates

Customers waiting for a refund check WhatsApp far more often than their email. Update them at each step — return approved, item received, refund processed — and your team is spared a round of “where is my money?” chats.

Return pickup booked

English · en

Hi Pooja, your return request for order SK-48213 has been approved. Our courier partner will pick up the item on Wed, 17 Sep. Please keep it packed with the original tags. Reply here if you need a different pickup date.

10:42

Template text to copy

Hi {{1}}, your return request for order {{2}} has been approved. Our courier partner will pick up the item on {{3}}. Please keep it packed with the original tags. Reply here if you need a different pickup date.

return_refund_update_en_pickup

Refund processed

English · en

Refund processed

Hello Vivek, We have processed the refund for your order SK-50917. Refund amount: ₹1,249 Refunded to: Original payment method (UPI) Reference number: RF20260914-0371 It usually takes 5–7 working days for the amount to show in your account, depending on your bank. Reply to this message if you have not received it by then.

10:42

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Hello {{1}},

We have processed the refund for your order {{2}}.

*Refund amount:* ₹{{3}}
*Refunded to:* {{4}}
*Reference number:* {{5}}

It usually takes 5–7 working days for the amount to show in your account, depending on your bank. Reply to this message if you have not received it by then.

return_refund_update_en_refund_processed

Item received, with buttons

English · en

Hi Harpreet, we have received the item you returned from order SK-51342. After a quality check, your refund of ₹2,396 will be started within 2 working days. Tap below to see the status of your return.

10:42

Return statusTalk to support

Template text to copy

Hi {{1}}, we have received the item you returned from order {{2}}. After a quality check, your refund of ₹{{3}} will be started within 2 working days. Tap below to see the status of your return.

return_refund_update_en_received_buttons

Return pickup booked

Hindi · hi

नमस्ते पूजा जी, ऑर्डर SK-48213 के लिए आपकी रिटर्न रिक्वेस्ट मंज़ूर हो गई है। हमारा कूरियर पार्टनर 17 सितंबर को सामान लेने आएगा। कृपया सामान ओरिजिनल टैग के साथ पैक करके रखें।

10:42

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नमस्ते {{1}} जी, ऑर्डर {{2}} के लिए आपकी रिटर्न रिक्वेस्ट मंज़ूर हो गई है। हमारा कूरियर पार्टनर {{3}} को सामान लेने आएगा। कृपया सामान ओरिजिनल टैग के साथ पैक करके रखें।

return_refund_update_hi_pickup

Refund processed

Hindi · hi

रिफंड प्रोसेस हो गया

नमस्ते विवेक जी, आपके ऑर्डर SK-50917 का रिफंड प्रोसेस कर दिया गया है। रिफंड राशि: ₹1,249 कहाँ भेजा गया: मूल भुगतान माध्यम (UPI) रेफरेंस नंबर: RF20260914-0371 बैंक के अनुसार यह राशि 5–7 कामकाजी दिनों में आपके खाते में दिख जाएगी। तब तक न मिले तो इसी मैसेज का जवाब दें।

10:42

Template text to copy

नमस्ते {{1}} जी,

आपके ऑर्डर {{2}} का रिफंड प्रोसेस कर दिया गया है।

*रिफंड राशि:* ₹{{3}}
*कहाँ भेजा गया:* {{4}}
*रेफरेंस नंबर:* {{5}}

बैंक के अनुसार यह राशि 5–7 कामकाजी दिनों में आपके खाते में दिख जाएगी। तब तक न मिले तो इसी मैसेज का जवाब दें।

return_refund_update_hi_refund_processed

Item received, with buttons

Hindi · hi

नमस्ते हरप्रीत जी, ऑर्डर SK-51342 का लौटाया गया सामान हमें मिल गया है। क्वालिटी चेक के बाद ₹2,396 का रिफंड 2 कामकाजी दिनों में शुरू कर दिया जाएगा। रिटर्न की स्थिति देखने के लिए नीचे बटन दबाएँ।

10:42

रिटर्न की स्थितिमदद चाहिए

Template text to copy

नमस्ते {{1}} जी, ऑर्डर {{2}} का लौटाया गया सामान हमें मिल गया है। क्वालिटी चेक के बाद ₹{{3}} का रिफंड 2 कामकाजी दिनों में शुरू कर दिया जाएगा। रिटर्न की स्थिति देखने के लिए नीचे बटन दबाएँ।

return_refund_update_hi_received_buttons

Variables such as {{1}} are filled with each customer’s details when you send. Example values are shown in the preview. Writing your own? Check it before you submit.

When to send it

When a return or replacement request is approved and a pickup is booked
Once the returned item reaches your warehouse
The day the refund is processed, with the amount and reference number
If a return is rejected after inspection, with the reason

Tips for approval and replies

Give the refund amount, where it is going and a reference number. Those three details answer most follow-up questions.
State timelines the way the bank does, such as “5–7 working days”. Don’t promise instant refunds you do not control.
Store credit with a bonus, or suggestions of other products to buy instead, make the message marketing. Keep it to the refund.
Use a separate template for each stage rather than one long message; each stays short and easy to approve.

Category: Utility

Utility templates are about something the customer already did, carry nothing promotional, and cost far less per message than marketing. Add an offer and Meta bills it as marketing. See what it costs · More for e-commerce & d2c: WhatsApp for e-commerce & d2c

FAQ

Frequently asked questions

Something else on your mind? Ask us.

Is a refund update a utility WhatsApp template?

Yes. A message about the status of a customer’s own return or refund is utility. It becomes marketing if you add an offer or suggest something else to buy.

How long should I say a refund will take?

Use the timeline your payment provider or bank gives you, in working days, and tell the customer what to do if the money has not arrived by then.

Related templates

Order cancelled6 templates Order delivered6 templates Order confirmation6 templates

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