WhatsApp for e-commerce & d2c
Support, updates and sales — from one WhatsApp number.
Your customers ask “where is my order?” on WhatsApp long before they email. wbm.link gives your support team one inbox, keeps customers updated with utility templates and runs festive campaigns that actually get read.
Sound familiar?
Where WhatsApp breaks down today
“Where is my order?” all day
The same question, typed out by hand, hundreds of times.
COD returns
Cash-on-delivery orders refused at the door because nobody confirmed them.
Emails nobody opens
Offers and restock alerts buried in promotions tabs.
How wbm.link helps
Built for e-commerce & d2c teams
Support team inbox
Every customer chat assigned, labelled and searchable, with quick replies for common answers.
Learn moreOrder & COD updates
Utility templates for confirmations and dispatch — at the utility rate, not marketing.
Learn moreFestive campaigns
Offers to opted-in customers, personalised with their name, paced and tracked.
Learn moreAI for policy questions
Delivery times, returns and sizes answered from your own policies.
Learn moreQuick replies
Type / for the saved answer — the same return policy, every time.
Learn moreReports
Response times, agent workload and campaign read rates.
Learn moreMessages that work
Examples you can adapt
Utility templates cost a fraction of marketing ones in India, and replies inside a customer's 24-hour window need no template at all.
Hi {{1}}, please confirm your cash-on-delivery order {{2}} of ₹{{3}}. Reply 1 to confirm or 2 to cancel.
Good news {{1}} — order {{2}} has shipped and should arrive by {{3}}.
Hi {{1}}, our Diwali sale is live 🎉 Up to 40% off till Sunday. Tap below to shop.
Can I send order updates on WhatsApp?
Yes. Order confirmations, dispatch and delivery updates are utility templates, priced far below marketing messages in India.
Do WhatsApp COD confirmations reduce returns?
Confirming a cash-on-delivery order before dispatch lets customers cancel early instead of refusing at the door. Results vary by store, so measure your own refusal rate before and after.
Can my support team share one WhatsApp number?
Yes. The whole team works from one shared inbox on your number, with assignment, labels, notes and quick replies — and no per-agent charge.
Other industries
Put your e-commerce & d2c team on one WhatsApp number.
Create your account, connect your number with Meta's official sign-up and start replying from one shared inbox.