WhatsApp for travel & tours
Answer every holiday enquiry before the traveller asks someone else.
Travellers compare packages on WhatsApp, often with three agencies at once. wbm.link puts every enquiry in one team inbox, sends the itinerary the moment someone asks, and keeps booked guests updated from confirmation to pickup.
Sound familiar?
Where WhatsApp breaks down today
Season rush on one phone
Summer and Diwali holiday enquiries arrive all at once, on one agent's handset.
Itineraries retyped for every lead
The same Goa or Kashmir package, typed out or forwarded by hand, dozens of times a day.
Trip details scattered
Pickup times and payment dues sit in one agent's chats, invisible to the rest of the team.
How wbm.link helps
Built for travel & tours teams
One inbox for every enquiry
Every chat on the agency's number, assigned to an agent, with notes on dates, budget and group size.
Learn moreItineraries on keyword
A traveller types “Goa” or “Kerala” and the package PDF goes out instantly, day or night.
Learn moreLeads shared across agents
One short link on your ads rotates new chats across up to 50 agents' numbers.
Learn moreBooking & pickup updates
Utility templates for confirmations, payment due dates and departure-day pickup times.
Learn moreSeasonal departures
New packages to travellers who opted in, sent to one label — say, “Honeymoon enquiries”.
Learn moreAI for first questions
Inclusions, hotel category and cancellation terms — answered in English, Hindi or Hinglish, then handed to an agent.
Learn moreMessages that work
Examples you can adapt
Utility templates cost a fraction of marketing ones in India, and replies inside a customer's 24-hour window need no template at all.
Hi Neha 👋 Thanks for asking about our Manali package. Sharing the 5-day itinerary — how many travellers, and which dates are you looking at?
Hi {{1}}, your {{2}} trip starts tomorrow. Pickup is at {{3}} from {{4}}. Reply here if anything changes.
Hi {{1}}, our Diwali departures to Kerala and Rajasthan are now open. Reply YES for the itinerary and price.
How can a travel agency handle WhatsApp enquiries as a team?
Connect the agency's number to the wbm.link team inbox and give each agent a login. Enquiries are assigned, noted with dates and budget, and stay with the agency when someone leaves.
Can itineraries be sent automatically on WhatsApp?
Yes. A keyword auto-reply or welcome message can attach an itinerary PDF from your media library — say, when a traveller types “Goa” or “honeymoon”.
Can I send booking and trip updates on WhatsApp?
Yes. Booking confirmations, payment reminders and pickup details are utility templates, sent to travellers who agreed to hear from you, and priced far below marketing messages.
Other industries
Put your travel & tours team on one WhatsApp number.
Create your account, connect your number with Meta's official sign-up and start replying from one shared inbox.