WhatsApp for clinics & hospitals
One front desk for every patient message.
Patients message to book, reschedule and ask for timings. wbm.link gives your front desk one shared WhatsApp inbox, answers routine questions automatically and sends reminders that cut no-shows.
Sound familiar?
Where WhatsApp breaks down today
The reception phone never stops
Booking requests, directions and timings, all to one handset at the desk.
No-shows
Patients forget appointments that nobody reminded them about.
Messages lost between shifts
The evening shift cannot see what the morning shift promised.
How wbm.link helps
Built for clinics & hospitals teams
Shared front-desk inbox
Every patient chat in one place, assigned, with notes the next shift can read.
Learn moreAppointment reminders
Utility templates sent the day before, at a fraction of a marketing message's cost.
Learn moreTimings on auto-reply
Keywords like “timing” or “location” answered instantly, day or night.
Learn moreA person when it matters
The assistant hands any chat to staff the moment a patient asks for one.
Learn moreStaff see what they need
Roles and permissions, and customers' phone numbers hidden from agents who don't need them.
Learn moreKeep your clinic's number
Connect the number patients already know by QR scan, and keep the app on the desk phone.
Learn moreMessages that work
Examples you can adapt
Utility templates cost a fraction of marketing ones in India, and replies inside a customer's 24-hour window need no template at all.
Hello {{1}}, this is a reminder of your appointment with {{2}} on {{3}}. Reply 1 to confirm or 2 to reschedule.
OPD hours: Mon–Sat 9 AM – 1 PM and 5 – 8 PM. Reply BOOK to request an appointment.
Hi {{1}}, free BP and sugar check-up this Sunday, 9 AM – 12 PM at our Kothrud clinic. Reply YES to reserve a slot.
Can clinics send appointment reminders on WhatsApp?
Yes, as utility template messages to patients who agreed to be contacted on WhatsApp. They cost far less than marketing messages.
Should medical reports be sent on WhatsApp?
Keep reports and diagnoses to what the patient asked for, in the conversation itself, and follow your own privacy obligations. Broadcasts and templates are best kept to reminders and general information.
Can our receptionists share one WhatsApp number?
Yes. Each gets a login to the team inbox on the clinic's number, chats are assigned, and internal notes carry over between shifts.
Other industries
Put your clinics & hospitals team on one WhatsApp number.
Create your account, connect your number with Meta's official sign-up and start replying from one shared inbox.