Utility template · 6 examples · English & Hindi
A delivered message closes the loop on an order: it confirms the parcel arrived, gives the customer an easy way to report anything missing or damaged, and can ask how the delivery went. Keep any feedback question about this delivery, not a pitch for the next purchase.
Short
English · enHi Nikhil, your order SK-48213 has been delivered. We hope everything arrived in good condition. If anything is missing or damaged, just reply to this message.
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Hi {{1}}, your order {{2}} has been delivered. We hope everything arrived in good condition. If anything is missing or damaged, just reply to this message.order_delivered_en_shortDelivery feedback
English · enHello Shreya, your order SK-50917 was delivered on 15 Sep. How was your delivery experience? Tap a button below to let us know — it helps us look after your orders better.
10:42
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Hello {{1}}, your order {{2}} was delivered on {{3}}. How was your delivery experience? Tap a button below to let us know — it helps us look after your orders better.order_delivered_en_feedbackReceived by someone else
English · enOrder delivered
Hello Suresh, Your order SK-51342 was delivered on 15 Sep, 4:20 PM and received by Rakesh (family member). If you have not received this order, or an item is damaged or wrong, please reply within 48 hours so we can look into it.
10:42
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Hello {{1}},
Your order {{2}} was delivered on {{3}} and received by {{4}}.
If you have not received this order, or an item is damaged or wrong, please reply within 48 hours so we can look into it.order_delivered_en_received_byShort
Hindi · hiनमस्ते निखिल जी, आपका ऑर्डर SK-48213 डिलीवर हो गया है। उम्मीद है सब कुछ सही हालत में पहुँचा होगा। कोई सामान कम या खराब हो तो इसी मैसेज का जवाब दें।
10:42
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नमस्ते {{1}} जी, आपका ऑर्डर {{2}} डिलीवर हो गया है। उम्मीद है सब कुछ सही हालत में पहुँचा होगा। कोई सामान कम या खराब हो तो इसी मैसेज का जवाब दें।order_delivered_hi_shortDelivery feedback
Hindi · hiनमस्ते श्रेया जी, आपका ऑर्डर SK-50917 डिलीवर हो चुका है। डिलीवरी का अनुभव कैसा रहा? नीचे एक बटन दबाकर हमें बताएँ, इससे हमें अपनी सेवा बेहतर करने में मदद मिलती है।
10:42
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नमस्ते {{1}} जी, आपका ऑर्डर {{2}} डिलीवर हो चुका है। डिलीवरी का अनुभव कैसा रहा? नीचे एक बटन दबाकर हमें बताएँ, इससे हमें अपनी सेवा बेहतर करने में मदद मिलती है।order_delivered_hi_feedbackFormal, with receiver
Hindi · hiऑर्डर डिलीवर हुआ
प्रिय सुरेश जी, आपका ऑर्डर SK-51342 दिनांक 15 सितंबर को डिलीवर किया गया और इसे राकेश (परिवार के सदस्य) ने प्राप्त किया। अगर यह ऑर्डर आपको नहीं मिला है या कोई सामान गलत या टूटा हुआ है, तो कृपया 48 घंटे के अंदर इसी मैसेज का जवाब दें।
10:42
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प्रिय {{1}} जी,
आपका ऑर्डर {{2}} दिनांक {{3}} को डिलीवर किया गया और इसे {{4}} ने प्राप्त किया।
अगर यह ऑर्डर आपको नहीं मिला है या कोई सामान गलत या टूटा हुआ है, तो कृपया 48 घंटे के अंदर इसी मैसेज का जवाब दें।order_delivered_hi_formalVariables such as {{1}} are filled with each customer’s details when you send. Example values are shown in the preview. Writing your own? Check it before you submit.
Utility templates are about something the customer already did, carry nothing promotional, and cost far less per message than marketing. Add an offer and Meta bills it as marketing. See what it costs · More for e-commerce & d2c: WhatsApp for e-commerce & d2c
Yes, when the question is about a specific order or delivery the customer just received. Adding a discount, a reward for a review or a product suggestion makes it marketing.
Soon after delivery, while the customer still has the parcel in hand. That is when they notice a missing item or damage, and a quick reply then is far easier to handle than a complaint days later.
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