Utility template · 6 examples · English & Hindi
A customer who has raised a complaint wants three things: proof it was logged, who is on it and when they will hear back. These templates give the ticket number, the status and the next step, and let the customer confirm when the issue is fixed.
Short, ticket logged
English · enHi Rakesh, your complaint has been registered under ticket number TK-30418. Our team will update you here by 12 Sep. Reply to this message to add any details.
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Hi {{1}}, your complaint has been registered under ticket number {{2}}. Our team will update you here by {{3}}. Reply to this message to add any details.support_ticket_update_en_shortDetailed status update
English · enTicket update
Hello Rashmi, here is an update on your ticket TK-30418 about the washing machine not draining. Current status: technician assigned. Your case is being handled by Mahesh, who will contact you by 12 Sep, 5 PM. Reply here to add information or photos.
10:42
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Hello {{1}}, here is an update on your ticket {{2}} about {{3}}. Current status: {{4}}. Your case is being handled by {{5}}, who will contact you by {{6}}. Reply here to add information or photos.support_ticket_update_en_statusResolved, with buttons
English · enHi Shalini, your ticket TK-30392 has been marked as resolved. Please confirm whether the issue is fixed for you. If it is not, tap Still facing issue and we will reopen it.
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Hi {{1}}, your ticket {{2}} has been marked as resolved. Please confirm whether the issue is fixed for you. If it is not, tap Still facing issue and we will reopen it.support_ticket_update_en_resolvedShort, complaint logged
Hindi · hiनमस्ते राकेश, ऑर्डर SK-10466 से जुड़ी आपकी शिकायत दर्ज हो गई है। शिकायत नंबर: TK-30418। हमारी टीम 12 सितंबर तक आपको यहीं अपडेट देगी।
10:42
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नमस्ते {{1}}, ऑर्डर {{2}} से जुड़ी आपकी शिकायत दर्ज हो गई है। शिकायत नंबर: {{3}}। हमारी टीम {{4}} तक आपको यहीं अपडेट देगी।support_ticket_update_hi_shortDetailed status update
Hindi · hiशिकायत पर अपडेट
प्रिय रश्मि, आपकी शिकायत (टिकट नंबर TK-30418) की ताज़ा स्थिति: टेक्नीशियन तय कर दिया गया है। इस पर महेश काम कर रहे हैं और 12 सितंबर शाम 5 बजे तक आपसे संपर्क करेंगे। समस्या हल होने के बाद हम आपसे पुष्टि लेंगे। कोई और जानकारी या फ़ोटो हो तो इसी चैट में भेजें।
10:42
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प्रिय {{1}}, आपकी शिकायत (टिकट नंबर {{2}}) की ताज़ा स्थिति: {{3}}। इस पर {{4}} काम कर रहे हैं और {{5}} तक आपसे संपर्क करेंगे। समस्या हल होने के बाद हम आपसे पुष्टि लेंगे। कोई और जानकारी या फ़ोटो हो तो इसी चैट में भेजें।support_ticket_update_hi_statusResolved, with buttons
Hindi · hiनमस्ते शालिनी, आपकी शिकायत TK-30392 का समाधान कर दिया गया है। कृपया पुष्टि करें कि समस्या ठीक हो गई है। अगर नहीं, तो “समस्या अभी भी है” दबाएं, हम टिकट फिर से खोल देंगे।
10:42
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नमस्ते {{1}}, आपकी शिकायत {{2}} का समाधान कर दिया गया है। कृपया पुष्टि करें कि समस्या ठीक हो गई है। अगर नहीं, तो “समस्या अभी भी है” दबाएं, हम टिकट फिर से खोल देंगे।support_ticket_update_hi_resolvedVariables such as {{1}} are filled with each customer’s details when you send. Example values are shown in the preview. Writing your own? Check it before you submit.
Utility templates are about something the customer already did, carry nothing promotional, and cost far less per message than marketing. Add an offer and Meta bills it as marketing. See what it costs
Yes. Updates on a complaint or service request the customer raised are utility templates. Within 24 hours of the customer’s last message you can also reply normally, without a template.
wbm.link is a shared WhatsApp inbox: each chat can be assigned, labelled, given a status and noted. If you track tickets in another tool, put its ticket number into the template as a variable.
Create your account, connect your number with Meta's official sign-up and start replying from one shared inbox.