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Utility template · 6 examples · English & Hindi

Appointment rescheduled WhatsApp templates

Appointments move — the patient asks, or the doctor is called away. A reschedule message puts the new time in writing, releases the old slot and gives the patient an easy way to say if the new time does not work.

Short, on request

English · en

Hi Suresh, your appointment has been rescheduled to Thu, 18 Sep at 10:00 AM with Dr. Priya Nair. Your earlier slot has been released. Reply here if this time does not work for you.

10:42

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Hi {{1}}, your appointment has been rescheduled to {{2}} with {{3}}. Your earlier slot has been released. Reply here if this time does not work for you.
appointment_reschedule_en_short

Clinic-initiated

English · en

Change in your appointment

Hello Geeta, We are sorry — Dr. Rajesh Khanna is unavailable on Mon, 15 Sep, so we have moved your appointment. New date and time: Tue, 16 Sep at 12:00 PM Clinic: Care Clinic, Gomti Nagar, Lucknow If the new time does not suit you, reply to this message and we will find another slot.

10:42

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Hello {{1}},

We are sorry — {{2}} is unavailable on {{3}}, so we have moved your appointment.

*New date and time:* {{4}}
*Clinic:* {{5}}

If the new time does not suit you, reply to this message and we will find another slot.
appointment_reschedule_en_clinic

Choose new time

English · en

Hi Manoj, your appointment on Wed, 17 Sep needs to be moved. We can see you on Thu, 18 Sep at 4:30 PM instead. Please tap a button below to accept the new time or ask for a different one.

10:42

Accept new timeSuggest another timeCancel appointment

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Hi {{1}}, your appointment on {{2}} needs to be moved. We can see you on {{3}} instead. Please tap a button below to accept the new time or ask for a different one.
appointment_reschedule_en_buttons

Short, on request

Hindi · hi

नमस्ते सुरेश जी, आपका अपॉइंटमेंट अब गुरुवार, 18 सितंबर सुबह 10 बजे को डॉ. प्रिया नायर के साथ तय किया गया है। पुराना समय रद्द कर दिया गया है। अगर यह समय ठीक न हो तो इसी चैट पर बताएँ।

10:42

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नमस्ते {{1}} जी, आपका अपॉइंटमेंट अब {{2}} को {{3}} के साथ तय किया गया है। पुराना समय रद्द कर दिया गया है। अगर यह समय ठीक न हो तो इसी चैट पर बताएँ।
appointment_reschedule_hi_short

Clinic-initiated

Hindi · hi

आपके अपॉइंटमेंट में बदलाव

नमस्ते गीता जी, हमें खेद है, डॉ. राजेश खन्ना दिनांक 15 सितंबर को उपलब्ध नहीं हैं, इसलिए आपका अपॉइंटमेंट बदला गया है। नई तारीख और समय: 16 सितंबर, दोपहर 12 बजे क्लिनिक: केयर क्लिनिक, गोमती नगर, लखनऊ अगर नया समय आपके लिए ठीक न हो तो इस मैसेज का जवाब दें, हम दूसरा समय तय कर देंगे।

10:42

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नमस्ते {{1}} जी,

हमें खेद है, {{2}} दिनांक {{3}} को उपलब्ध नहीं हैं, इसलिए आपका अपॉइंटमेंट बदला गया है।

*नई तारीख और समय:* {{4}}
*क्लिनिक:* {{5}}

अगर नया समय आपके लिए ठीक न हो तो इस मैसेज का जवाब दें, हम दूसरा समय तय कर देंगे।
appointment_reschedule_hi_clinic

Choose new time

Hindi · hi

नमस्ते मनोज जी, 17 सितंबर का आपका अपॉइंटमेंट बदलना पड़ रहा है। हम आपको 18 सितंबर शाम 4:30 बजे को समय दे सकते हैं। नया समय मंज़ूर करने या दूसरा समय माँगने के लिए नीचे बटन दबाएँ।

10:42

नया समय ठीक हैदूसरा समय चाहिएअपॉइंटमेंट रद्द करें

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नमस्ते {{1}} जी, {{2}} का आपका अपॉइंटमेंट बदलना पड़ रहा है। हम आपको {{3}} को समय दे सकते हैं। नया समय मंज़ूर करने या दूसरा समय माँगने के लिए नीचे बटन दबाएँ।
appointment_reschedule_hi_buttons

Variables such as {{1}} are filled with each customer’s details when you send. Example values are shown in the preview. Writing your own? Check it before you submit.

When to send it

  • When a patient asks to move their appointment and a new time is fixed
  • When the doctor is unavailable and the clinic has to move bookings
  • When the clinic closes unexpectedly and appointments need new times
  • To propose a new time and let the patient accept it or ask for another

Tips for approval and replies

  • Put the new date and time on its own line with a bold label such as *New time:* — bold the label, never the variable itself.
  • When the clinic moves the appointment, apologise once and give the reason briefly. Patients accept a change more easily when they know why.
  • Buttons to accept, ask for another time or cancel let patients answer in one tap.
  • Keep it to the appointment; a check-up package suggestion in a reschedule message makes it marketing.

Category: Utility

Utility templates are about something the customer already did, carry nothing promotional, and cost far less per message than marketing. Add an offer and Meta bills it as marketing. See what it costs · More for clinics & hospitals: WhatsApp for clinics & hospitals

FAQ

Frequently asked questions

Something else on your mind? Ask us.

Is a rescheduled appointment message utility or marketing?

Utility. It is about an appointment the patient already booked. Adding a promotion — a health package, or a discount on the next visit — makes it marketing.

What should a clinic say when the doctor is unavailable?

Apologise, give the new time, and make it easy to choose another. Patients are more understanding when the message is clear and they can reply straight away.

Related templates

Appointment confirmation6 templates Doctor / clinic appointment reminder6 templates Appointment reminder6 templates

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