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Utility template · 6 examples · English & Hindi

Admission / course enquiry received WhatsApp templates

A student who fills an enquiry form usually asks two or three institutes at once, so a fast acknowledgement matters. These templates confirm the enquiry the student made and say when a counsellor will call — no fee offers or batch promotions, which would make them marketing.

Short

English · en

Hi Aditya, thanks for your enquiry about the JEE 2027 two-year programme. Your request has been noted and a counsellor will call you within one working day. Reply here if another time suits you better.

10:42

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Hi {{1}}, thanks for your enquiry about {{2}}. Your request has been noted and a counsellor will call you within one working day. Reply here if another time suits you better.
enquiry_received_en_short

Detailed, with call time

English · en

Enquiry received

Hello Ishita, we have received your enquiry about the NEET Foundation course at our Pratap Nagar centre. Your enquiry number is ENQ-7731. Counsellor Ms. Rekha will call you on 12 Sep at 11 AM to answer your questions about batch timings, fees and the admission process. Reply 1 to confirm this time or 2 to request another.

10:42

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Hello {{1}}, we have received your enquiry about the {{2}} course at our {{3}} centre. Your enquiry number is {{4}}. Counsellor {{5}} will call you on {{6}} to answer your questions about batch timings, fees and the admission process. Reply 1 to confirm this time or 2 to request another.
enquiry_received_en_detailed

Call-time buttons

English · en

Hi Tanvi, thank you — your request for admission details for Class 11 Commerce has reached our counselling team. When would you like a call back? Choose a time below.

10:42

MorningAfternoonEvening

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Hi {{1}}, thank you — your request for admission details for {{2}} has reached our counselling team. When would you like a call back? Choose a time below.
enquiry_received_en_buttons

Short

Hindi · hi

नमस्ते आदित्य, JEE 2027 दो वर्षीय प्रोग्राम के बारे में आपकी पूछताछ मिल गई है, धन्यवाद। हमारे काउंसलर एक कार्य दिवस के अंदर आपको कॉल करेंगे। कॉल से पहले समय की पुष्टि के लिए हम यहीं संदेश भेजेंगे।

10:42

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नमस्ते {{1}}, {{2}} के बारे में आपकी पूछताछ मिल गई है, धन्यवाद। हमारे काउंसलर एक कार्य दिवस के अंदर आपको कॉल करेंगे। कॉल से पहले समय की पुष्टि के लिए हम यहीं संदेश भेजेंगे।
enquiry_received_hi_short

Detailed, with call time

Hindi · hi

पूछताछ प्राप्त हुई

प्रिय इशिता, हमारे प्रताप नगर सेंटर में NEET फ़ाउंडेशन कोर्स के बारे में आपकी पूछताछ मिल गई है। आपका पूछताछ नंबर ENQ-7731 है। काउंसलर रेखा मैम आपको 12 सितंबर को सुबह 11 बजे कॉल करके बैच टाइमिंग, फ़ीस और एडमिशन प्रक्रिया से जुड़े सवालों के जवाब देंगे। यह समय ठीक है तो पुष्टि के लिए 1 भेजें, दूसरा समय चाहिए तो 2 भेजें।

10:42

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प्रिय {{1}}, हमारे {{2}} सेंटर में {{3}} कोर्स के बारे में आपकी पूछताछ मिल गई है। आपका पूछताछ नंबर {{4}} है। काउंसलर {{5}} आपको {{6}} कॉल करके बैच टाइमिंग, फ़ीस और एडमिशन प्रक्रिया से जुड़े सवालों के जवाब देंगे। यह समय ठीक है तो पुष्टि के लिए 1 भेजें, दूसरा समय चाहिए तो 2 भेजें।
enquiry_received_hi_detailed

Call-time buttons

Hindi · hi

नमस्ते तन्वी, कक्षा 11 कॉमर्स में एडमिशन के लिए आपकी पूछताछ हमारी काउंसलिंग टीम तक पहुँच गई है। कॉल के लिए आपको कौन सा समय ठीक रहेगा? नीचे चुनें, हम उसी समय कॉल की पुष्टि कर देंगे।

10:42

सुबहदोपहरशाम

Template text to copy

नमस्ते {{1}}, {{2}} में एडमिशन के लिए आपकी पूछताछ हमारी काउंसलिंग टीम तक पहुँच गई है। कॉल के लिए आपको कौन सा समय ठीक रहेगा? नीचे चुनें, हम उसी समय कॉल की पुष्टि कर देंगे।
enquiry_received_hi_buttons

Variables such as {{1}} are filled with each customer’s details when you send. Example values are shown in the preview. Writing your own? Check it before you submit.

When to send it

  • Right after an enquiry form on your website or an ad is submitted
  • When a walk-in or phone enquiry is logged at the front desk
  • When a counsellor is assigned and a call time is set
  • When a promised callback has to be moved

Tips for approval and replies

  • Acknowledge the enquiry, name the course and say what happens next. “Admissions close soon — book your seat” or a scholarship mention makes the template marketing.
  • Use the course or centre the student asked about as a variable, so the message is clearly about their own request.
  • Offer call-time buttons. Students pick a slot in one tap, and counsellors call when the student is free to talk.
  • Enquiries that arrive on WhatsApp can be assigned to counsellors in wbm.link’s team inbox; enquiries from forms can be imported as a CSV and sent this acknowledgement as a broadcast, with the course filled in from a custom field.

Category: Utility

Utility templates are about something the customer already did, carry nothing promotional, and cost far less per message than marketing. Add an offer and Meta bills it as marketing. See what it costs · More for coaching & education: WhatsApp for coaching & education

FAQ

Frequently asked questions

Something else on your mind? Ask us.

Is an admission enquiry reply a utility template?

Yes, when it only acknowledges the enquiry the student made and explains the next step. Promoting batches, scholarships or offers in the same message makes it marketing.

Can I send the brochure and fee details on WhatsApp?

Once the student replies, the 24-hour window is open and you can send them as normal messages. A keyword auto-reply in wbm.link can also send your brochure PDF whenever a student types a word like “fees”.

Related templates

Class schedule / timetable change6 templates Fee due reminder6 templates Exam or test reminder6 templates

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